RansomwareRemoval Guide

Remove NW24 Virus (.[newhelper24@protonmail.ch].NW24 Files Ransomware) – Dharma Ransomware

NW24 – Ransomware

The NW24 stands for a ransomware-type infection. The infection comes from the Dharma ransomware family. NW24 was elaborated specifically to encrypt all major file types. As soon as the file is encrypted people are not able to use them. NW24 adds the “.[newhelper24@protonmail.ch].NW24” extension for each file encrypted by it. For example, the file “myphoto.jpg“, once encrypted by NW24, will be renamed into “myphoto.jpg.[newhelper24@protonmail.ch].NW24“. As soon as the encryption is completed, NW24 places a special text file into every folder containing the encrypted data.

The message given by NW24 text file requesting for the ransom is absolutely the like the statements given by other ransomware representatives belonging to the Dharma clan. It literally points out that the info is encrypted which the only way to restore it is to use a an unique decryption key. Unfortunately, this is definitely true. The type of cryptography mechanism applied by NW24 is still not correctly examined. Still, it is definitely particular that each victim might be given the specific decryption key, which is absolutely unique. It is impossible to bring back the files without the key available.

Another technique of NW24 is that the victims cannot gain access to the key. The key is saved on a particular server run by the frauds related to NW24 ransomware. To get the key and recover the important info people need to pay the ransom.

However, regardless of the requested amount, people need to stay away from paying the ransom. Cyber frauds are not fair, so they tend to entirely disregard what their victims feel about the problem, even when the payment reaches their pockets. This is why paying the ransom usually does not give any positive outcome and people just lose their money for absolutely nothing.

We strongly encourage that you do not contact these crooks and absolutely do not transfer money into their accounts. It is said to admit that there are no utilities able to crack NW24 ransomware and to recover the information data for free. Hence, the just right decision is to recover the lost data from the available backup.

Virus Summary

NameNW24 Ransomware
File Extension.[newhelper24@protonmail.ch].NW24
Short DescriptionThe ransomware encrypts all the data stored on your system and requires a ransom to be paid on your part supposedly to recover your important files.
SymptomsFile encryption by the ransomware is performed by means of the AES and RSA encryption algorithms. Once the encryption is completed, the ransomware adds its special [newhelper24@protonmail.ch].NW24 extension to all the files modified by it.
Distribution MethodSpam Emails, Email Attachments
Similar InfectionsLog, Tcprx, Mnbzr
Removal Tool   GridinSoft Anti-Malware

Bear in mind that the internet is now overwhelmed with threats that look comparable to NW24 ransomware. It is similar Log and many other ransomware-type threats. Harmful programs of such kind are typically elaborated to encrypt important information and to state the need prior to the user to pay the ransom. The peculiarity of all such ransomware threats is that all apply a comparable algorithm to generate the unique decryption key for files decryption.

Hence, as long as the ransomware is still being developed or has some hidden bugs, manually recovering the information is simply not feasible. The only way to prevent the loss of your essential files is to regularly create backups of your important information.

Bear in mind that even if you create such backups, they should be put into a special storage utility not connect to your main computer. You may use the USB Memory Stick or external disk drive for this purpose, or refer to the help of the cloud storage. If you save your backup files on your common system they may be encrypted together with other files, so it’s definitely not a good storage place.

How did ransomware infect my system?

There are several ways used by online scams to distribute NW24 ransomware. Despite the fact that it doubts how precisely NW24 injects your system, there are some leaks through which it may penetrate the system:

  • integration with third-party software application, especially freeware;
  • spam emails from unknown senders;
  • sites rendering free hosting services;
  • pirated peer-to-peer (P2P) downloads.

Frequently NW24 ransomware may exist as some genuine software application, for instance, in the pop-ups instructing users to implement some important software application updates. This is the typical trick used by online frauds to persuade people into downloading and installing NW24 infection manually, by ways of their direct participation in the installation process.

In addition, the criminals might describe different e-mail spam strategies to inject destructive codes into PC. So, they may describe to sending unsolicited spam e-mails with tricky notifications promoting users to download the attachments or click on certain download links, for example, the ones encouraging users to open some receipts, files, tax reports or invoices.

Needless to mention, opening such documents or clicking on such dangerous links may seriously damage the PC. Fictitious Adobe Flash Player update notifies may result in NW24 ransom injection. As for the cracked software, these illegally downloaded programs may also contain malicious codes resulting in NW24 secret installation. Finally, injection of NW24 may occur by ways of Trojans that secretly get injected into the system and set up malicious utilities without the user’s authorization.

Is there any method to avoid the injection of NW24 ransomware?

Even though there is no 100% guarantee to prevent your computer from getting infected, there are some pieces of guidance we want to share with with you. First off, be very careful when you browse the web and especially while downloading free apps. Stay away from opening suspicious email attachments, especially when the sender of the email is not familiar to you.

Remember that some freeware installers may include other unwanted utilities in the bundle, so they may be destructive. Make sure that your current antivirus and your entire OS is always duly updated.

Of course, downloading pirated software is prohibited and may lead to essential damage to be made for your system. Thus, stay away from downloading cracked software. You are also strongly advised to reconsider your existing security software and perhaps change to another security solution that can render far better services of defending your Windows.

Below please find the quotation from the NW24 text file:

Pop-up window:

Don\'t worry,you can return all your files!
If you want to restore them, follow this link:email newhelper24@protonmail.ch YOUR ID -
If you have not been answered via the link within 12 hours, write to us by e-mail:newhelper@cock.li
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.


all your data has been locked us
You want to return?
write email newhelper24@protonmail.ch or newhelper@cock.li

Screenshot of files with “.[newhelper24@protonmail.ch].NW24” extension added by the ransomware:
NW24 Ransomware - encrypt files with .[newhelper24@protonmail.ch].NW24 extension

Use GridinSoft Anti-Malware to remove NW24 ransomware from your computer

1.Download GridinSoft Anti-Malware.

You can download GridinSoft Anti-Malware by clicking the button below:

  GridinSoft Anti-Malware

2. Double-click on the setup file.

When setup file has finished downloading, double-click on the setup-antimalware-ag.exe file to install GridinSoft Anti-Malware on your computer.
GridinSoft Anti-Malware
An User Account Control asking you about to allow GridinSoft Anti-Malware to make changes to your device. So, you should click “Yes” to continue with the installation.
GridinSoft Anti-Malware Setup

3. Press Install button for run GridinSoft Anti-Malware.

GridinSoft Anti-Malware Install

3.Once installed, GridinSoft Anti-Malware will automatically run.

GridinSoft Anti-Malware  Start

4. Wait for the GridinSoft Anti-Malware scan to complete.

GridinSoft Anti-Malware will automatically start scanning your computer for Win Speedup 2018 and other malicious programs. This process can take a 20-30 minutes, so we suggest you periodically check on the status of the scan process.
GridinSoft Anti-Malware Scan

5. Click on “Clean Now”.

When the scan has completed, you will see the list of infections that GridinSoft Anti-Malware has detected. To remove them click on the “Clean Now” button in right corner.
GridinSoft Anti-Malware Scan Result

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Daniel Zimmermann

Daniel Zimmermann has been writing on security and malware subjects for many years and has been working in the security industry for over 10 years. Daniel was educated at the Saarland University in Saarbrücken, Germany and currently lives in New York.

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