Remove help Virus (.[tuzadiea@msgsafe.io].help Files Ransomware) – Makop Ransomware

help Virus Ransomware

The help stands for a ransomware-type infection. The virus comes from the Makop ransomware family. help was elaborated particularly to encrypt all major file types. As soon as the file is encrypted people are not able to use them. help adds the “.[tuzadiea@msgsafe.io].help” extension for each file encrypted by it. For example, the file “myphoto.jpg“, when encrypted by help, will be renamed into “myphoto.jpg.[tuzadiea@msgsafe.io].help“. As quickly as the encryption is completed, help places a special text file into every folder containing the encrypted data.

The message given by help text file requesting the ransom is definitely the same as the statements given by other ransomware virus representatives coming from the Makop type. It literally points out that the info is encrypted which the only way to bring back it is to use a a distinct decryption key. Unfortunately, this is absolutely true. The kind of cryptography mechanism applied by help is still not appropriately examined. Still, it is absolutely certain that each victim might be given the specific decryption key, which is absolutely distinct. It is impossible to restore the files without the key available.

Another technique of help is that the victims cannot get to the key. The key is saved on a specific server run by the frauds associated with help ransomware. To get the key and recover the important info people have to pay the ransom.

Nevertheless, regardless of the asked for quantity, people should stay away from paying the ransom. Cyber frauds are unfair, so they tend to completely ignore what their victims feel about the issue, even when the payment reaches their pockets. This is why paying the ransom generally does not give any positive result and people just lose their money for nothing.

We highly recommend that you do not contact these crooks and certainly do not transfer money into their accounts. It is said to admit that there are no utilities able to crack help ransomware and to recover the data data free of charge. Hence, the just right decision is to recover the lost information from the available backup.

Virus Summary

Name	help Ransomware
File Extension	.[tuzadiea@msgsafe.io].help
Type	Ransomware
Family	Makop
Short Description	The ransomware encrypts all the data stored on your system and requires a ransom to be paid on your part supposedly to recover your important files.
Symptoms	File encryption by the ransomware is performed by means of the AES and RSA encryption algorithms. Once the encryption is completed, the ransomware adds its special [tuzadiea@msgsafe.io].help extension to all the files modified by it.
Distribution Method	Spam Emails, Email Attachments
Similar Infections	Vassago, Moloch, Fair
Removal Tool	GridinSoft Anti-Malware

Keep in mind that the internet is now overwhelmed with threats that look similar to help ransomware. It is similar Vassago and many other ransomware-type threats. Harmful programs of such kind are generally elaborated to encrypt important information and to set forth the demand before the user to pay the ransom. The peculiarity of all such ransomware threats is that all apply a similar algorithm to produce the special decryption key for files decryption.

Thus, as long as the ransomware is still being developed or has some hidden bugs, manually recovering the information is just not feasible. The only method to prevent the loss of your important information is to frequently create backups of your important information.

Bear in mind that even if you create such backups, they must be placed into a special storage utility not connect to your main computer. You may use the Memory Stick or external disk drive for this purpose, or refer to the help of the cloud storage. If you keep your backup files on your common system they may be encrypted together with other files, so it’s certainly not a good storage location.

How did ransomware infect my PC?

There are a number of ways used by online frauds to distribute help ransomware. Even though it doubts how precisely help injects your computer, there are some leaks through which it may penetrate the system:

• integration with third-party software, especially freeware;
• spam e-mails from unidentified senders;
• websites rendering free hosting services;
• pirated peer-to-peer (P2P) downloads.

Often help virus might exist as some legitimate software, for example, in the pop-ups instructing users to execute some crucial software application updates. This is the typical technique used by online frauds to persuade people into downloading and installing help infection manually, by means of their direct participation in the installation process.

Additionally, the criminals might refer to different email spam strategies to inject harmful codes into Windows PC. So, they may refer to to sending unsolicited spam e-mails with tricky notifications promoting users to download the attachments or click on certain download links, for example, the ones encouraging users to open some video, documents, tax reports or invoices.

Needless to mention, opening such files or clicking on such dangerous links may severely harm the system. Fictitious Adobe Flash Player upgrade notifies may result in help ransom injection. As for the cracked applications, these illegally downloaded programs may also consist of malicious codes causing help secret installation. Lastly, injection of help may occur by means of Trojans that secretly get injected into the system and set up destructive tools without the user’s permission.

Is there any method to prevent the injection of help ransom virus?

Even though there is no 100% guarantee to avoid your system from getting infected, there are some pieces of advice we want to show with you. First off, be very careful when you browse the web and especially while downloading free apps. Stay away from opening suspicious email attachments, especially when the sender of the email is not familiar to you.

Remember that some freeware installers may consist of other unwanted utilities in the bundle, so they may be malicious. Make sure that your current antivirus and your entire OS is always appropriately updated.

Of course, downloading pirated software is illegal and may lead to essential damage to be made for your system. Thus, stay away from downloading cracked software. You are also strongly encouraged to reconsider your existing security software and potentially switch to another security solution that can render far better services of defending your computer.

Below please find the quotation from the help text file:

::: Greetings :::


Little FAQ:
.1.
Q: Whats Happen?
A: Your files have been encrypted and now have the \"help\" extension. The file structure was not damaged, we did everything possible so that this could not happen.

.2.
Q: How to recover files?
A: If you wish to decrypt your files you will need to pay in bitcoins.

.3.
Q: What about guarantees?
A: Its just a business. We absolutely do not care about you and your deals, except getting benefits. If we do not do our work and liabilities - nobody will cooperate with us. Its not in our interests.
To check the ability of returning files, you can send to us any 2 files with SIMPLE extensions(jpg,xls,doc, etc... not databases!) and low sizes(max 1 mb), we will decrypt them and send back to you. That is our guarantee.

.4.
Q: How to contact with you?
A: You can write us to our mailbox: tuzadiea@msgsafe.io or gudixaxa@yahooweb.co

.5.
Q: How will the decryption process proceed after payment?
A: After payment we will send to you our scanner-decoder program and detailed instructions for use. With this program you will be able to decrypt all your encrypted files.

.6.
Q: If I don’t want to pay bad people like you?
A: If you will not cooperate with our service - for us, its does not matter. But you will lose your time and data, cause only we have the private key. In practice - time is much more valuable than money.

:::BEWARE:::
DON\'T try to change encrypted files by yourself!
If you will try to use any third party software for restoring your data or antivirus solutions - please make a backup for all encrypted files!
Any changes in encrypted files may entail damage of the private key and, as result, the loss all data.

Screenshot of files with “.[tuzadiea@msgsafe.io].help” extension added by the ransomware:

Use GridinSoft Anti-Malware to remove help ransomware from your computer

1.Download GridinSoft Anti-Malware.

You can download GridinSoft Anti-Malware by clicking the button below:

  GridinSoft Anti-Malware

2. Double-click on the setup file.

When setup file has finished downloading, double-click on the setup-antimalware-ag.exe file to install GridinSoft Anti-Malware on your computer.

An User Account Control asking you about to allow GridinSoft Anti-Malware to make changes to your device. So, you should click “Yes” to continue with the installation.

3. Press Install button for run GridinSoft Anti-Malware.

3.Once installed, GridinSoft Anti-Malware will automatically run.

4. Wait for the GridinSoft Anti-Malware scan to complete.

GridinSoft Anti-Malware will automatically start scanning your computer for Win Speedup 2018 and other malicious programs. This process can take a 20-30 minutes, so we suggest you periodically check on the status of the scan process.

5. Click on “Clean Now”.

When the scan has completed, you will see the list of infections that GridinSoft Anti-Malware has detected. To remove them click on the “Clean Now” button in right corner.