Help Virus – Details
The Help stands for a ransomware-type infection. The virus comes from the KesLan ransomware family. Help was elaborated particularly to encrypt all major file types. When the file is encrypted people are not able to use them. Help adds the “.help” extension for each file encrypted by it. For example, the file “myphoto.jpg“, as soon as encrypted by Help, will be renamed into “myphoto.jpg.help“. As soon as the encryption is completed, Help places a special text file into every folder containing the encrypted data.The message given by Help text file requesting for the ransom is definitely the like the statements given by other ransomware representatives coming from the KesLan type. It literally mentions that the info is encrypted which the only way to bring back it is to use a an unique decryption key. Unfortunately, this is absolutely true. The type of cryptography mechanism used by Help is still not properly examined. Still, it is definitely particular that each victim may be given the specific decryption key, which is absolutely unique. It is impossible to restore the files without the key available.
Another technique of Help is that the victims cannot get to the key. The key is saved on a specific server run by the frauds associated with Help ransomware. To get the key and recover the important information people have to pay the ransom.
Help encrypted your documents, but that might not be the only damage done to you. The ransomware might still be hidingon your computer. To identify whether this holds true, we suggest downloading GridinSoft Anti-Malware.
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Nonetheless, irrespective of the asked for quantity, people need to stay away from paying the ransom virus. Cyber frauds are not fair, so they tend to totally ignore what their victims feel about the issue, even when the payment reaches their pockets. This is why paying the ransom typically does not give any positive result and people just waste their money for nothing.
We highly advise that you do not contact these crooks and absolutely do not transfer money into their accounts. It is said to admit that there are no utilities able to crack Help ransomware and to recover the data data totally free. Thus, the just right decision is to recover the lost data from the available backup.
Virus Summary
| Name | Help Ransomware |
| File Extension | .help |
| Type | Ransomware |
| Family | KesLan |
| Short Description | The ransomware encrypts all the data stored on your system and requires a ransom to be paid on your part supposedly to recover your important files. |
| Symptoms | File encryption by the ransomware is performed by means of the AES and RSA encryption algorithms. Once the encryption is completed, the ransomware adds its special help extension to all the files modified by it. |
| Distribution Method | Spam Emails, Email Attachments |
| Similar Infections | Mz434376, Deniz_kizi, Aes |
| Removal Tool | GridinSoft Anti-Malware |
Remember that the world wide web is now overwhelmed with threats that look comparable to Help ransomware. It is similar Mz434376 and many other ransomware-type threats. Harmful programs of such kind are normally elaborated to encrypt crucial data and to state the demand before the user to pay the ransom. The peculiarity of all such ransomware threats is that all apply a similar algorithm to create the distinct decryption key for data decryption.
Thus, as long as the ransomware is still being developed or has some hidden bugs, by hand recovering the information is simply not feasible. The only way to avoid the loss of your crucial files is to regularly create backups of your important information.
Bear in mind that even if you create such backups, they need to be put into a special storage utility not connect to your main computer. You may use the USB Memory Stick or external disk drive for this purpose, or refer to the help of the cloud storage. If you store your backup files on your common system they may be encrypted along with other files, so it’s absolutely not a good storage place.
How did ransomware infect my computer?
There are several methods used by online scams to distribute Help virus. Despite the fact that it doubts how exactly Help injects your system, there are some leaks through which it may infiltrate the system:
- integration with third-party software, especially freeware;
- spam emails from unknown senders;
- websites rendering free hosting services;
- pirated peer-to-peer (P2P) downloads.
Frequently Help virus may be presented as some legitimate software, for instance, in the pop-ups instructing users to implement some important software updates. This is the common trick used by online scams to persuade people into downloading and installing Help infection manually, by methods of their direct participation in the installation process.
In addition, the criminals might refer to various e-mail spam tactics to inject harmful codes into Windows PC. So, they may describe to sending unsolicited spam e-mails with tricky notices promoting users to download the attachments or click on certain download links, for example, the ones encouraging users to open some video, documents, tax reports or invoices.
Needless to mention, opening such documents or clicking on such dangerous links may badly damage the system. Fictitious Adobe Flash Player update informs may result in Help virus injection. When it comes to the cracked software, these illegally downloaded programs may also include harmful codes leading to Help secret installation. Finally, injection of Help may occur by ways of Trojans that privately get injected into the system and install malicious utilities without the user’s authorization.
Is there any method to prevent the injection of Help ransom virus?
Despite the fact that there is no 100% guarantee to prevent your system from getting infected, there are some pieces of suggestions we want to share with with you. To start with, be really cautious when you surf the web and particularly while downloading totally free programs. Keep away from opening suspicious email attachments, especially when the sender of the email is not familiar to you.
Remember that some freeware installers may contain other unwanted utilities in the bundle, so they may be malicious. Ensure that your current antivirus and your entire OS is always duly updated.
Obviously, downloading pirated software is unlawful and may lead to necessary damage to be produced your PC. For this reason, stay away from downloading cracked software. You are likewise strongly encouraged to reconsider your existing security software and perhaps change to another security solution that can render far better services of protecting your system.
Below please find the quotation from the Help text file:
Your Files are encrypted! All your important data has been encrypted. To recover data you need decryptor. To get the decryptor you should: Send 1 test image or text file helpforyoupc@tutanota.com. In the letter include your personal ID (look at the end of this document). We will give you the decrypted file and assign the price for decryption all files After we send you instruction how to pay for decrypt and after payment you will receive a decryptor and instructions We can decrypt one file Attention! Only helpforyoupc@tutanota.com can decrypt your files Do not trust anyone helpforyoupcetutanota.com Do not attempt to remove the program or run the anti-virus tools Attempts to self-decrypting files will result in the loss of your data Decoders other users are not compatible with your data, because each user\'s unique encryption
Screenshot of files with “.help” extension added by the ransomware:
Use GridinSoft Anti-Malware to remove Help ransomware from your computer
1.Download GridinSoft Anti-Malware.
You can download GridinSoft Anti-Malware by clicking the button below:
2. Double-click on the setup file.
When setup file has finished downloading, double-click on the setup-antimalware-ag.exe file to install GridinSoft Anti-Malware on your computer.
An User Account Control asking you about to allow GridinSoft Anti-Malware to make changes to your device. So, you should click “Yes” to continue with the installation.
3. Press Install button for run GridinSoft Anti-Malware.
3.Once installed, GridinSoft Anti-Malware will automatically run.
4. Wait for the GridinSoft Anti-Malware scan to complete.
GridinSoft Anti-Malware will automatically start scanning your computer for Win Speedup 2018 and other malicious programs. This process can take a 20-30 minutes, so we suggest you periodically check on the status of the scan process.
5. Click on “Clean Now”.
When the scan has completed, you will see the list of infections that GridinSoft Anti-Malware has detected. To remove them click on the “Clean Now” button in right corner.
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